Service Coordinator

[Company Name] is seeking a Service Coordinator to manage our customer experience in [Location]. You will ensure every customer interaction reflects our commitment to excellent service.

Responsibilities

• •Schedule service appointments and manage the calendar
• •Communicate with customers before, during, and after service visits
• •Create and manage service tickets in the system
• •Follow up on completed jobs for customer satisfaction
• •Collect and process customer payments
• •Coordinate with technicians on scheduling changes
• •Handle customer inquiries and resolve concerns
• •Maintain accurate customer records and service history
• •Process warranty claims and service agreements
• •Generate reports on service metrics and customer feedback

Qualifications

Required

• •2+ years of customer service or coordination experience
• •Excellent phone and interpersonal skills
• •Strong attention to detail and organization
• •Proficiency with scheduling and CRM software
• •Ability to multitask in a fast-paced environment
• •Professional and patient demeanor

Preferred

• •Trade industry experience
• •Experience with service management software
• •Bilingual abilities (Spanish/English)
• •Previous call center or administrative experience

Compensation

This is a full-time position offering hourly compensation of $0 - $0/hour.

About Us

[Company Name] is a growing trade business serving [Location] and surrounding areas.

How to Apply

To apply for this Service Coordinator position, please submit your resume and a brief cover letter explaining your interest and qualifications.